Artificial Intelligence (AI) Revolutionizing Social Housing: Enhancing Operational Performance and Customer Satisfaction

Social landlords are tapping into the potential of enhanced Artificial Intelligence (AI) to boost their performance and elevate customer service, according to Lee Hawkes. AI is making waves with its positive and negative connotations, ranging from the Beatles using generative AI to enhance audio recordings to UK Prime Minister Rishi Sunak announcing the establishment of an AI safety Institute.

The evolution of chatbots has made them more accessible and useful, transforming the way tenants are guided through the property search and application process. For social landlords, chatbots provide valuable data for screening applications, identifying reliable tenants, and reducing fraud. This is just one example of how AI is benefiting both tenants and providers.

Fast Lean Smart, FLS, an expert in field service management, has developed the PowerOpt algorithm over 25 years to revolutionize scheduling and route planning. By considering various factors in seconds, the algorithm optimizes logistics and service processes, ensuring cost-efficiency and customer satisfaction.

With AI-support, field service management reduces "no-access" visits, eliminates maintenance backlogs, and improves compliance and tenant satisfaction reporting. By leveraging predictive analysis, AI enhances scheduling accuracy, enabling optimum capacity and resource scheduling, up-to-the-minute appointment accuracy, and improved customer satisfaction.

FLS is Microsoft's scheduling partner and offers seamless integration with leading housing management systems. However, it is important to manage risks associated with AI development, such as human bias and data privacy concerns. By embracing the power of AI, the UK housing sector can benefit from innovative solutions and achieve faster and more cost-effective results in the field.