Case study

Best use

Near Me is a secure, easy to use, web-based video appointments service that’s available to all social landlords, large and small. The system was originally set up for use by NHS Scotland and is tried and tested.

A public sector licence made available through the Scottish Government enables local authorities, housing associations and co-operatives to use Near Me free of charge until at least 2023. As such, landlords can now offer their tenants an additional, video call option for accessing services, including care and support, housing management, repairs etc.

Why?

Time, cost, convenience
Especially if your customer usually needs someone to take them to appointments
to have someone with them for support at their appointment (either with them in person or joining the consultation by video from another location, even from abroad)
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e.g. welfare benefits advice, care reviews and viewing/assessing reported repairs
As the customer can show exactly what is wrong, enabling the right member of staff to attend with the right spares/tools
as already used by NHS Scotland, Citizen’s Advice Scotland etc
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Fiona McCrae, Near Me in Housing Project Lead, SFHA

Fiona’s role is to support the roll-out of Near Me video calling services across the housing sector. Near Me is easy to set up within your organisation.

Contact Fiona to arrange a demonstration of the platform:
fmccrae@sfha.co.uk or enquiries@shfa.co.uk