Meet Westy: Your New AI Assistant at West of Scotland Housing Association
In an era where technology is reshaping the way we interact with services, the West of Scotland Housing Association (WSHA) is leading the charge with the launch of its innovative AI assistant, Westy. This new virtual assistant is designed to enhance customer experience, making it easier than ever for tenants and prospective customers to access information and support.
What is Westy?
Westy is a web-based AI assistant embedded across the WSHA website (Westscot.co.uk). Created using the cloud-based AI chatbot builder, Chatbase, Westy is equipped to handle a wide range of inquiries, from simple questions about services to more complex issues. With the ability to learn from each interaction, Westy continuously improves its responses, ensuring that customers receive accurate and relevant information.
Key Features of Westy
24/7 Availability: One of the standout features of Westy is its round-the-clock availability. No matter the time of day, customers can access immediate assistance, making it a convenient option for those who may need help outside of regular office hours.
Multilingual Support: Understanding that WSHA serves a diverse community, Westy can respond to queries in 95 different languages. This feature is particularly beneficial in addressing language barriers, ensuring that all customers can access the information they need.
Comprehensive Assistance: Westy is designed to provide answers to a variety of questions, including:
Information about WSHA services such as repairs and rent payments.
Guidance on housing applications and related processes.
Resources and advice on issues like dampness, mould, and anti-social behaviour.
Efficient Issue Resolution: For specific issues that require further action, Westy can forward information to the appropriate team for follow-up. This ensures that urgent matters are addressed promptly, enhancing the overall efficiency of WSHA’s customer service.
Enhancing Customer Experience
The introduction of Westy aligns with WSHA’s commitment to improving customer experience. Chief Executive Brian Gannon, who leads the AI working group, expressed excitement about the launch, stating, “Customer experience is at the heart of everything we do, and we’re excited about the possibilities of AI to improve even further on the efficiency of our team and the quality of our customers’ experience.”
By automating responses to common inquiries, Westy allows WSHA’s customer service team to focus on more complex tasks that require personal attention. This not only improves the efficiency of the organization but also enhances the quality of service provided to customers.
Conclusion
With the launch of Westy, WSHA is taking a significant step forward in leveraging technology to better serve its community. Whether you have a simple question or need assistance with a more complex issue, Westy is here to help—anytime, anywhere.
To experience the convenience of Westy for yourself, visit the WSHA website at Westscot.co.uk and start your journey towards a more efficient and user-friendly customer service experience today!
Stay tuned for more updates from WSHA as we continue to innovate and improve the services we offer to our valued customers!
Read the press release
