Five Ways to Become Data-Driven in 2025

Housing providers possess a wealth of data that is often fragmented and underutilised, hindering efficiency and service quality.

• Improving data quality helps protect against risks such as undetected maintenance issues, while also facilitating quicker, cheaper resolutions and preventing long-term harm to tenants.

• By consolidating data from various sources, housing providers can gain hidden insights, enabling earlier interventions and personalised support for residents at risk.

Property Management and Resident Experience 

• Correct data enables efficient property management by providing tradespeople with the necessary information for first-time fixes and minimizing disruption to tenants.

• Personalising resident experiences through data can involve tailoring communication methods and service approaches to meet individual needs, such as language preferences or mobility limitations.

• Utilising data analytics and AI can help predict potential issues like rental arrears, enabling proactive interventions to sustain tenancies and prevent negative outcomes for both residents and housing providers.

In Summary:

1. Improve Data Quality: Ensuring accurate and complete records to protect against risks and improve service efficiency.

2. Bring Data Sources Together: Consolidating disjointed data from multiple systems to gain hidden insights and facilitate earlier interventions for residents in need.

3. Boost Property Management with Better Planning: Utilising accurate data to enable tradespeople to arrive prepared for repairs, thereby reducing delays and ensuring efficient work scheduling.

4. Transform Residents' Experience with Personalisation:Leveraging data to personalize customer service, taking into account residents' specific needs and preferences.

5. Do More with Less: Using intelligent data analysis to maximise existing resources, predict potential issues like rental arrears, and implement proactive interventions

Read the full article here by Sharon Jackson, Head of Pre-Sales and Product delivery for Housing NEC Software Solutions