StoriiCare Kingdom Support Care

Streamlining Workflows in Kingdom Support and Care.


Kingdom Support and Care (KSC) is a subsidiary of Kingdom Housing Association. KSC supports around 300 people throughout the areas of Fife and Forth Valley in Scotland. They provide high-quality, personalised support and care designed to meet individual needs and desired outcomes. They are inspected regularly by the Care Inspectorate. You can find out more about Kingdom Group here

KSC provides services to those with learning disabilities, autistic spectrum disorder, complex needs, mental health issues, age-related needs, homelessness, drug and alcohol addictions. Their aim is to support people to live independently, have as full a life as possible and to be part of their local community. 

The Challenge: Using an End-of-Life System 

KSC was using a care management system that had reached end-of-life status. The workflows for documenting and storing data were inefficient and the system was complex, causing issues for staff. KSC were early adopters of an operations platform in which the provider developed bespoke systems tailored to each of its clients. When this operations platform was acquired by an international company, problems for KSC began. 

KSC’s existing system couldn’t be properly maintained or further developed. They experienced difficulty and long waiting times to get support. Eventually, they were informed the system was an end-of-life product. This drove KSC to the marketplace in search of an alternative. 

“StoriiCare had originally made it on our list of providers to look at because our twin housing association used StoriiCare for their operations. Our senior leadership teams occasionally meet up to share ideas and things. We’d visited them in January 2020 and they were telling us how well they got on with it. Then, the Digital Team got various grades of staff involved in looking at different products on the market. The person-centredness of StoriiCare is really what attracted us. Moving out of a one-size-fits-all model into something that could be individualised for the people we support and populated with their pictures, places, lists of favourite things, etc. was what really sold us.” 

– Kristina Ansell, Business Support Team Leader

The Solution: A System that Streamlined Workflows

The simplicity and ease-of-use KSC found in StoriiCare enabled them to centralise data, implement more efficient work processes, and boost confidence in staff who had previously felt frustrated with digital systems. 

The Implementation: A Staged Approach

KSC opted for a ‘train the trainer’ approach when it came to implementing StoriiCare. Their management team received a high level of support and training from StoriiCare to then go and train key workers and other frontline staff in adopting the new workflows. Additionally, they phased in StoriiCare by first getting Support Plans on the system and then building out custom Forms and Assessments to be documented on StoriiCare before moving onto other aspects like Tasks and Outcomes. 

StoriiCare helped to ease this client’s transition with easily accessible Live Chat, training videos, and Help Articles. 

“In terms of training and implementation, StoriiCare is probably one of the easiest we’ve ever done. Everyone has found it really easy to use. The training resources have been invaluable.” 

– Kristina Ansell, Business Support Team Leader 

The Benefits

Increased Access to Support

“The Storiicare guys listened and helped where they could. That was quite surprising. Before StoriiCare, if something went wrong with our system, we had to figure things out ourselves and it would take weeks to get something fixed. Now, when I search for support, I always find something.” 

– Kristina Ansell, Business Support Team Leader 

Streamlined Workflows

The move to digital door entry has many positives for Blackwood and its customers, including increased functionality and future-proofing of the system. Customers have been enthusiastic from the outset and appreciative of the security provided

“Our Key Workers are the people responsible for all documentation around the people we support. They were trying to save things in the right folder, do this, do that, go out of one system and into another. Everything was all over the place and complex. So, they were sending reports to an administrator who would store them in the correct place. Now we can cut that ‘middleman’ role out. Key workers have everything they need in one place. They log in, document, save, and it couldn’t be more straightforward.” 

– Kristina Ansell, Business Support Team Leader 

Enhanced Key Worker Experience

“Digital and IT skills are not key skills for our frontline workers but StoriiCare is intuitive and easy for them to use. The fact that they are able to both access and complete everything they need without getting anybody else involved creates confidence.” 

– Kristina Ansell, Business Support Team Leader

“We love that we can set our brand colour up on the system and create our own Forms with our logo and things. Those little touches make it feel like it’s truly ours. The consistent updates and improvements to the system are one of the best things we’ve discovered with StoriiCare. It is truly an evolving tool and the things StoriiCare brings on are really good. StoriiCare seeks feedback from their customers and allows them to see what sort of development is coming down the pipeline, which is wonderful.” 
– Kristina Ansell, Business Support Team Leader

About Kingdom Support & Care


For further information, please contact:

Kristina Ansell, Business Support Team Leader, Kingdom Support and Care