Pledge 5 – Service redesign

We will use technology as a key element of service redesign, providing preventative and supportive TEC solutions for existing and future customers, so that we produce better outcomes for individuals and their families and/or carers. Service redesign will include being aware of the impact of TEC on staff roles, and upskilling and supporting staff as needed. It will also include financial appraisal of the options in terms of the cost to our customers.

Case Studies

Tighean Inne Gall – A Tablet for the Patient
Focusing on the person

Loreburn Housing Association – ARMED
Funding for ARMED

Aberdeen City Council – MyChoice Meals Ordering Service
MyChoice – Fairer and more effective system

For more detailed information on case studies go to TEC Housing Solutions

PLEDGE 1: Opportunity and solution focused >>

PLEDGE 2: Engaging with customers >>

PLEDGE 3: Working in partnership  >>

PLEDGE 4: Preventative analytics >>

PLEDGE 5: Service redesign >>

PLEDGE 6: Supporting the workforce >>

PLEDGE 7: Getting the infrastructure right >>

Write heading…

Start writing or type / to choose a block

See how simple it is and download the Charter Pledges sign up form here

Click here to sign up to the Charter Pledges

This image has an empty alt attribute; its file name is tech_charter_v1-2.png