Pledge 5 – Service redesign

We will use technology as a key element of service redesign, providing preventative and supportive TEC solutions for existing and future customers, so that we produce better outcomes for individuals and their families and/or carers. Service redesign will include being aware of the impact of TEC on staff roles, and upskilling and supporting staff as needed. It will also include financial appraisal of the options in terms of the cost to our customers.

Case Studies

Tighean Inne Gall – A Tablet for the Patient
Focusing on the person

Loreburn Housing Association – ARMED
Funding for ARMED

Aberdeen City Council – MyChoice Meals Ordering Service
MyChoice – Fairer and more effective system

For more detailed information on case studies, go to TEC Housing Solutions

Further Resources

Scottish Approach to Service Design

https://www.gov.scot/publications/the-scottish-approach-to-service-design/pages/about-this-resource/

Practical steps for implementing the Scottish Approach to Service Design.

A new approach to designing services: transforming local systems with TEC in mind – TEC Scotland

Four pathfinder programmes that are implementing the Scottish Approach to Service Design.

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