We will clearly define the issues we face in meeting customer needs and understand the opportunities TEC can bring. In creating solutions, we will be aware of those that are simple and easy to implement, and recognise those that may require further development and testing. We will listen and learn from the experiences of our customers as well as other organisations who have addressed similar issues.
PLEDGE 2: Engaging with the customer >>
PLEDGE 3: Working in partnership >>
PLEDGE 3: Preventative analytics >>
PLEDGE 4: Service redesign >>
PLEDGE 5: Supporting the workforce >>
PLEDGE 6: Getting the infrastructure right >>