Pledge 2- Engaging with the customer

As more of our customers are living longer and often in poor health, we will maximise the benefits that TEC solutions can bring. We will do this by taking account of their needs and putting them, their families and/or carers at the heart of the co-design, testing and review of customised services, to enable customers to live in their homes safely and independently, for as long as possible.

Case Studies

CleverCogs™:
Focusing on the person

CleverCogs™:
A Blackwood resident’s view

reburn Housing Association - ARMED
How ARMED works

Loreburn Housing Association – ARMED
ARMED: One million steps!

Aberdeen City Council – MyChoice Meals Ordering
MyChoice: Engaging with tenants and staff

Albyn Housing Society – Fit Homes
Fit Homes: Involving Customers

For more detailed information on case studies go to TEC Housing Solutions

More Pledges

PLEDGE 1: Opportunity and solution focused >>

PLEDGE 2: Engaging with customers >>

PLEDGE 3: Working in partnership  >>

PLEDGE 4: Preventative analytics >>

PLEDGE 5: Service redesign >>

PLEDGE 6: Supporting the workforce >>

PLEDGE 7: Getting the infrastructure right >>

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