Pledge 2- Engaging with the customer

As more of our customers are living longer and often in poor health, we will maximise the benefits that TEC solutions can bring. We will do this by taking account of their needs and putting them, their families and/or carers at the heart of the co-design, testing and review of customised services, to enable customers to live in their homes safely and independently, for as long as possible.

Case Studies

Focusing on the person

A Blackwood resident’s view

reburn Housing Association - ARMED
How ARMED works

Loreburn Housing Association – ARMED
ARMED: One million steps!

Aberdeen City Council – MyChoice Meals Ordering
MyChoice: Engaging with tenants and staff

Albyn Housing Society – Fit Homes
Fit Homes: Involving Customers

For more detailed information on case studies, go to TEC Housing Solutions

Further Resources

CleverCogs during the COVID-19 Pandemic

Anne Jenkins, Innovation Delivery Manager at Blackwood Homes and Care, explains how customers have been using the digital care software system CleverCogs throughout the COVID-19 pandemic: talking to family and friends, accessing GPs and nurses remotely, shopping online and making browsing the internet easier for those most vulnerable during this crisis.

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